The joys of homeownership
Jun. 29th, 2007 02:52 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
nekosenseiWhen I make an appointment for someone to come out to take care of the wasps' nest on Friday between nine and twelve, I expect someone to, you know, actually come out...not to blow me off and, when I call at two in the afternoon to ask when they're coming, tell me that I don't have an appointment today. And to make matters worse, don't read back the note in my file saying that I had an appointment today and then tell me that the reason no one is coming out is because I talked to someone in Memphis. Another sure fire way to piss me off is to not explain why I'm not getting service because "I talked to someone in Memphis" when I say that I don't understand. And if that did matter, why wasn't I transfered to the Illinois offices? I gave them my zip code at the beginning of the phone call. Your computers transferred me there. Oh...and you could also apologize. This is obviously your communication fuck up and not mine...so don't give me excuses and *definitely* don't treat me like it's my fault. That is a fine example of bad customer service. Bad bad bad bad bad.
Fortunately, my contract with these bozos has a money back guarantee. All they have to do is pull this shit a few more times and I'm going to ask for my money back...
Oh...the only reason they're coming in an hour is because I chewed someone out. I told them, "I'm upset because I waited around all day today because...duh...'somebody in Memphis' told me that I had an appointment today betweeen nine and eleven".
[ETA: Sheesh. They sent someone out who doesn't have a ladder. They have to come back tomorrow].
[Another update: I talked to the person they sent out. Apparently Memphis is *notorious* for setting up appointments and then not bothering to tell the local office].
Fortunately, my contract with these bozos has a money back guarantee. All they have to do is pull this shit a few more times and I'm going to ask for my money back...
Oh...the only reason they're coming in an hour is because I chewed someone out. I told them, "I'm upset because I waited around all day today because...duh...'somebody in Memphis' told me that I had an appointment today betweeen nine and eleven".
[ETA: Sheesh. They sent someone out who doesn't have a ladder. They have to come back tomorrow].
[Another update: I talked to the person they sent out. Apparently Memphis is *notorious* for setting up appointments and then not bothering to tell the local office].
